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General FAQ Saturday, February 4, 2012
General  |  Purchase/Trading  |  Payments  |  Delivery  |  Taxes, Reporting, & Regulations  |  Cancel/Change
  1. Why have I not received an Email Confirmation after opening an account and placing an order?
  2. What is bullion?
  3. Is my online order with you secure?
  4. Do you sell my personal information?
  5. What is the cheapest way to buy from you?
  6. Can I place a phone or mail order?

Why have I not received an Email Confirmation after opening an account and placing an order?
Due to spam filtering software you or your ISP may be using, you may experience a problem receiving our communications, please try one of the following:
  • Add the bulliondirect.com domain to your accepted emails list.
  • Check your trash or spam mail boxes
  • Contact your ISP or system administrator to find out how to add us as an accepted email source

What is bullion?
Bullion (bul yen) synonym. precious metals n. precious metals such as gold, silver, platinum, and palladium manufactured in an acceptable form for trading, investing, or monetary purposes. The form generally being bars, ingots, or coins. such as American Eagles, Canadian Maples, Johnson-Matthey ingots, etc.

Is my online order with you secure?
Yes. Our Verisign Certified website encrypts your transaction information using Verisign SSL-128 bit encryption. Since we are an Internet based service, your security is of the utmost importance to us.

Do you sell my personal information?
No. We do not sell your personal information, nor will a telemarketer call you on behalf of Bullion Direct. For more information, please review our Privacy Policy.

What is the cheapest way to buy from you?
In general, it is cheaper to buy on our Nucleo Exchange, but we encourage you to check our Catalog prices for comparison. Since we separate the delivery/handling charges from the product pricing, our prices are typically the lowest available no matter what quantity you are interested in.

To further save on your purchase, consider accumulating your purchases in your online account before taking delivery. Once you are ready, requesting delivery can be made easily from your online account.

Can I place a phone or mail order?
No. We have committed substantial resources in building a web-based service to facilitate the most efficient trading platform in the industry. Phone orders are substantially more expensive to support and are not yet an option with our current service structure. Mail orders are not accepted due to the constantly fluctuating market prices.

If you still have a question, the answer may also be found in our Knowledgebase.
Market Summary [info]
Metal Last Chg | %
Gold $1726.08 [down] $-32.58
Silver $33.653 [down] $-0.680
Platinum $1623.00 [down] $-7.00
Palladium $707.50 [unchanged] $0.00
02/03/12 4:00:32 PM CST
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