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- Do I have to fund my account before trading?
- Is the product offered on Nucleo owned by private accounts or Bullion Direct or both?
- How can I get a product not currently available on Nucleo, added to the list?
- What does POK (Partial Fill OK) mean for a Nucleo trade order?
- Can I set trade parameters for "All or none", not "Partial Fill OK"?
- When does a trade order execute at an "or better" price?
- Do you buy precious metals?
- Does my product have to be appraised before selling on Nucleo?
- Do I need to send my product to Bullion Direct before selling it on Nucleo?
- I sent in some product, when will it be posted to my account?
- How do I receive payment after a SELL trade?
- How long does it take to process my Cash Draw request?
- Why can't I set up a SELL trade with the product(s) in my portfolio?
- What is the Pending column in my portfolio (My Account)?
- How can I sell product that is held as Pending in my portfolio?
- When can I place a draw for unpaid product?
- Do I have to fund my account before trading?
- No. In most cases, you are automatically given an initial Trading Power
to allow you to place your order(s) before sending funds
- Is the product offered on Nucleo owned by private accounts or Bullion Direct?
- The products available on Nucleo are a combination of products owned
by other members (individuals and institutions alike), as well as Bullion Direct.
Regardless to whom your order matches, you will not be dealing with a third party.
Bullion Direct takes on both sides of the transaction and is responsible
for fulfilling your order to your satisfaction.
- How can I get a product not currently available on Nucleo, added to the list?
- If you do not see a category for a particular product you wish to trade,
please contact us.
Also, we recommend using our Forum
to suggest products and solicit other members' comments to gain support. We
try to be responsive to the needs of our trading community.
- What does POK (Partial Fill OK) mean for a Nucleo trade order?
- "Partial OK" simply means that even a partial order may be matched and executed.
Therefore, if another trader's order "matches" even 1 item at your price, an
order will be executed for the 1 item. Then a replacement order, reflecting
the remaining balance of your original order, will be automatically submitted
back into the market and retain the same placement priority.
- Can I set trade parameters for "All or none", not "Partial Fill OK"?
- Currently there is not a way to buy or sell "All or None" on Nucleo. If selling,
you may send all of your product at one time and we will gladly post to your account.
- When does a trade order execute at an "or better" price?
- The "or better" only comes into play at the moment your bid enters the
market. If there is a better price available at that time, you will get the
benefit of the "better" price. Any trade order that does not match immediately,
is entered into the Nucleo market and will not get an "or better" price if/when
it is executed.
- Do you buy precious metals?
- You can sell your metal on our Nucleo Exchange, essentially
selling directly to our customers without having to deal with a
third party. If your product is not listed on Nucleo or you
have any question about which category to use, please feel free
to contact us.
- Does my product have to be appraised before selling on Nucleo?
- No. Your product does not need to be appraised before sending to
Bullion Direct. Our Vault staff reviews all product for authentication
and quality control purposes.
- Do I need to send my product to Bullion Direct before selling it on Nucleo?
- No. You can send your product once your Sell order executes on Nucleo.
You are welcome to send in advance and we will credit the product to your account.
- I sent in some product, when will it be posted to my account?
- Under normal market conditions, your product will be posted to your
account within 2 (two) business/banking days after it is received and passes
through our Authentication and Quality Control process.
- How do I receive payment after a SELL trade?
- Once product is received and posted to your executed Sell Order,
a Cash credit will automatically be posted to your Cash account.
Simply go to My Account under Member Services and select the
Withdraw button next to your Cash balance.
- How long does it take to process my Cash Draw request?
- Check requests are Free and are normally processed within 5-7 business/banking days.
Wire requests are $15.00 and are normally processed within 1-3 business/banking days.
- Why can't I set up a SELL order with the product(s) in my portfolio?
- You may have committed this product to a previous Sell Order that is
still Pending. If so, the product is unavailable to sell.
To release the hold on the product, CANCEL the pending SELL Order(s) that is
involved. You will then be free to place another order using the product(s)
for fulfillment.
- What is the Pending column in my portfolio (My Account)?
- The pending product column represents product that is not currently
available to sell or have delivered. If you have a sell orer for product in your
portfolio that hasn't executed, it is not available for a draw. If product
has not been paid for it will remain pending until the payment posts or
a request is made to customer service to allow an offsetting.
order to fill the dues. If you have placed a draw for product, it will remain
pending until it is shipped or the draw is cancelled.
- How can I sell product that is held as Pending in my portfolio?
- If you have a pending product draw for product that youw ant to sell,
you will have to cancel the product draw in order to make that product available
to sell. If you have product that has not been paid for that you wish to sell
you can place an offsetting order and then contact customer service to deliver
it; however, you may incur a fee for this service. Although this service may
be provided as a courtesy, day trading is not supported in our system.
if you have an active sell order for product, it will show as pending in your
portfolio. You need to cancel the current sell order to be able to place
a new sell order.
- When can I place a draw for unpaid product?
- Once you receive an email stating that the payment for the product you want
to place a draw for has posted, you may place the draw.
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| Market Summary |
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| Metal |
Last |
Change |
|
Gold |
1252.10
![[up]](/images/greenArrow.gif)
|
7.42 |
|
Silver |
19.647
|
0.290 |
|
Platinum |
1548.00
|
15.00 |
|
Palladium |
524.00
|
5.50 |
|
09/02/10 2:25:25 PM CDT |
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