Cancel/Change FAQ

Getting Started

FAQs

Knowledgebase

Bullion Market

Catalog

Member Services

Tools

Cancel/Change FAQ

Friday, November 20, 2009

How do I cancel my Nucleo order?: To cancel an existing Nucleo order (un-executed), go to My Account under Member Services and then select the Open Trades section. As long as an order has not already executed ("matched"), you will be able to cancel it.

Although we can not "cancel" an order that has already executed, we can "offset" the trade in the market. However, there may be a market loss and/or an administrative fee which will be charged to your account. If you are unable to complete your transaction, please notify our Help Desk immediately to minimize any potential losses and/or administrative fees.
How do I cancel my Catalog or Auction order?: We are unable to "cancel" an order once confirmed, as we take a "position" in the market once a transaction is confirmed.

Cancellation of an order may result in a market loss and/or an administrative fee being charged to your account. However, if you are unable to complete your transaction, please notify our Help Desk immediately to minimize any potential losses and/or administrative fees.
How do I cancel my Product Draw or Cash Draw order?: Please contact our Help Desk and we will gladly do our best to cancel the transaction as long as it is still pending.
How do I change my address and other account information?: Simply go to the My Profile under Member Services once you log into your account.
I can not remember my Username or Password, what do I do?: Please contact our Help Desk.