Bullion Direct's web-based service allows you to transact your business without the need for contacting us. Online access, self-control over your account, plus automated email confirmations provide the necessary tools and transparency to place orders and to monitor their status 24/7.
If you do have questions, many of them can be answered more quickly by searching our Knowledgebase.
If you need to contact us, however, you are welcome to contact us by the means provided below:
Email is our primary form of communication. Your message will be routed to the appropriate department. To send a secure message, please login to your account prior to sending us your message.
Chat operators will be available to answer most typical questions; to access our chat operators please Login to your account and select the 'Contact Us' button.
Issues that require research or answers from other departments will still need to go through the normal ticketing system, and will be answered by one of our qualified staff members.
Due to our global exposure on the Internet, Bullion Direct® does not offer a toll-free number as we have no way to control this expense. However, you are welcome to call and leave us a message at our Corporate Office in Austin, Texas. Your message will be converted to an email and routed to the appropriate department.
Please include your email address in your message when you call so that we can respond to your questions.
By Regular Mail
You are welcome to send us a letter to our Corporate Office:
PO Box 1987
Austin ,TX 78767
For our Payment Address, please see the Payment Instructions section under Member Services, once you login to your account.
For our security, all of our facilities are private.