Bullion Direct® thrives on pleasing its customer and will do whatever is reasonably necessary to do so. If you have a problem with your order, please contact our Help Desk so that we may attempt to resolve. Please keep in mind that because the price of precious metals fluctuates, and the nature of trading is speculative, we are not able to take returns without cause. Therefore, our return policy is as follows:

We guarantee the product to be as specified in the product description. If there is a problem with the quality of the product as described on the site, we reserve the right to replace the product or refund your money.

To return an order to us:

The customer must contact us and obtain a Return Authorization number (RA#) PRIOR to shipping the item(s). Without a Return Authorization number (RA#), we may not accept the return package.